Refund policy

At CuddleHaven, we want you to love every plush companion you receive. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

We offer a 30-day return policy from the date your order is delivered. Returned items must be unused, in their original condition, and include all original packaging.

Free Returns

Eligible returns qualify for Free Return Shipping, making the process simple and worry-free.

Refunds

After we receive and inspect your returned item, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item. We'll arrange a replacement or full refund at no additional cost.

Contact Us

For return requests or refund assistance, please contact:

Email: support@CuddleHaven.store